Terms & Conditions

Read Before Booking

Property Information

Shared Spaces

The pool, tennis court, garden and outdoor BBQ are for the shared use of residents and guests. Guests are required to clean the BBQ after use.

Potential for noise

Fathoms 10 is located on Mitchell Parade - the main road between Mollymook and Narrawallee. At times you will hear traffic noise in the living area. It is on the middle level of a residential apartment block. Like in many apartment blocks, you will hear sounds from other residents & maintenance staff.

Must climb stairs

Fathoms 10 is accessed via a shared hallway and one flight of stairs with sixteen steps in the second stairwell at the rear of the complex. There are three levels and Fathoms 10 is on the middle level.

Parking

There is no parking at Fathoms for boats or trailers.

Safety considerations

Shallow Pool - Minimum Depth 0.8m.
The pool is not supervised and all persons using the pool do so at their own risk. Children are only permitted to use the pool under strict adult supervision.

Blackwater Creek is nextdoor to Fathoms. There is a fence between the creek and the property.

More information

For further details and a full list of amenities please see About Fathoms 10.

Property Rules

Maximum Guest Capacity : 4

(including children & infants)

In no event shall the Rental Property be occupied by more persons than the maximum 4 guest capacity of the property as stated on the Rental Agreement, booking site, website and in the booking confirmation letter.

You will be asked to provide the first & last names of all guests (adults, children & infants) included in the booking. Only guests listed in the Rental Agreement are permitted to stay overnight.

Guest Obligations

Guest agrees to abide by all rules and regulations contained in the Rental Agreement; posted on the premises or booking website and in the property guide book.

Guests obligations include but are not limited to keeping the premises as clean and safe as the conditions of the premises permit and causing no unsafe or unsanitary conditions in the common area and remainder of the premises.

Guests agree not to use the premises for any commercial activity or purpose that violates any criminal law or governmental regulation.

No Pets

Fathoms 10 is strictly pet-free. Guests are not permitted to have animals of any kind. Any pet(s) found in or about the property will be grounds for expedited eviction and forfeiture of all monies paid.

Quiet Hours

10:00 pm – 8:00 am

Parties & Events

Parties, events and open-invitation gatherings are prohibited, regardless of size. This includes not disturbing neighbors with noise or other disruptive behaviors and actions.

Breakages & Mistakes

Sometimes accidents happen. If you break or damage something, please let me know immediately so guests arriving after you aren’t inconvenienced by broken or missing amenities.

Security Deposit Hold

Deductions from the Security Deposit Hold may include, but are not limited to: excess cleaning fee, garbage removal fee, missing item replacement costs, damaged item replacement or repair costs, repair costs of buildings or grounds, or other service call fees.

Owner is under no obligation to use the least expensive means of restoration.

No Smoking / Vaping

Fathoms 10 is a strictly smoke-free home, including the balcony area. No smoking of any substance, including vaping or e-cigarettes, is allowed.

BBQ

Clean the hotplate and grill plates after using the BBQ to avoid additional cleaning fees. You will find cleaning spay, BBQ wipes, paper towel and a scraper in the cupboard under the sink in the kitchen.

If you are unsure how to clean the hotplate please contact us before using the BBQ.

Lithium Battery Charging

The charging of lithium batteries for E-bikes, scooters and any other lithium powered devices at Fathoms 10 is not allowed. This includes inside the garage, in the apartment and anywhere else on the grounds.

Insects & Wildlife

No refunds for the occasional insect sighting.

Fathoms 10 is on the NSW south coast. There is bush on two sides of the property and a creek and the ocean nearby. It is a native habitat for all kinds of wildlife and insects and is one of the reasons Mollymook is so beautiful.

Code of Conduct & Strata Rules

As well as the Property Rules listed above, all guests are required to follow the:

Booking Process

To complete the booking process you’ll need to:

Be at least 25 years old
Provide your personal contact information
Upload a photo of your government issued photo ID (including date of birth & current address that matches credit card details) for legal and insurance compliance.
Share the first & last names of all guests included in the booking (adults, children & infants)
Read and agree to follow the Property Rules
Review and sign the Rental Agreement
Authorise a $500 Security Deposit Hold (this is a temporary hold unless you’re using a debit card)
Submit payment in full

Security Deposit Holds Explained

A few helpful details so there are no surprises:

The hold is processed securely through Stripe. Your bank temporarily sets aside $500 two days before arrival. This is not a charge unless an issue is identified after checkout.
While the hold is active, it will count against your available credit, even though no money is taken.
The security deposit hold must be active for the guest to receive the lockbox code at check-in.
For security, I can only see the last four digits of your card.
Stripe can hold funds for up to 7 days at a time, so your bank may re-authorise the hold during your stay and again shortly after checkout.
The hold is automatically released 7 days after checkout, provided there are no damages, excess cleaning required, or House Rule violations.
Because nothing is charged, you won’t see a refund and once released, the pending amount simply disappears.
The hold may not appear on printed statements, but you may see it in online banking as Stripe authorises, re-authorises, or releases it.

Still have questions?

Check out our payment information, view our FAQ page or get in touch directly - I am always happy to help.

Guest Communication

Fathoms 10 only uses guest contact details to send communications that are directly tied to a guest's booking activity.

Your contact details will not be used for marketing purposes.

You can expect to receive the following forms of communication from Fathoms 10:

Email Messages:

Inquiry responses - replying to a guest's inquiry
Quote responses - sending a quote after a guest requests one
Payment receipts - sent after a guest makes a payment
Booking confirmations - confirming a reservation
Maintenance reach-outs - contacting a guest about property maintenance during their stay

SMS Messages - via a third-party provider:

Digital guidebook link
Booking reminder
Check-in/check-out reminders
Access code

Before booking read the Fathoms 10 Privacy Policy.

Third-party SMS provider

The SMS messages automatically sent by Touch Stay (the platform used for our digital guidebook) will come from an Australian number: +61 483 929 239 or +61 418 421 992

If you would prefer to receive communication regarding your stay via another method please contact us before booking.

Kookaburra sitting on the Fathoms 10 balcony looking sideways into the camera with the lawn and part of the pool area visible in the background Karl the Kookaburra - Your reward for reading to the bottom!